Sergand® Microneedling Pen (“Sergand”, “we”, “our”, “us”) takes your privacy seriously. This privacy policy describes how we collect, use, and share information about you when you visit our website sergand.shop (the “Site”), purchase our products, or engage with us on social media or through other online services.
Information We Collect
We collect information about you in several ways:
- Information you give us directly: We collect information you share with us when you create an account, make a purchase, contact customer support, take a survey, enter a contest or promotion, or otherwise communicate with us. This may include your name, email, phone number, address, and payment information.
- Automatic information: We receive and store information from your browser or device when you visit our Site. This includes technical information like your IP address, device type, operating system, referral URLs, browser type, pages visited, and information collected through cookies, web beacons, and similar tracking technologies.
- Information from third parties: We may collect information about you from third party sources, such as social media platforms or partners who provide marketing services on our behalf. This can include your name, email, date of birth, gender, location, and phone number.
- Payment processing information: If you make a purchase on our Site or through one of our retail partners, our third party payment processors will collect your payment card details. This information is not stored on our servers.
How We Use Information
We use the information we collect for a variety of business purposes including:
- Provide our products and services: Process orders, arrange shipping and returns, provide customer service, and communicate with you about your purchase.
- Improve our products and services: Develop new offerings, enhance our Site, and analyze customer data.
- Marketing: Send you promotional emails, target online ads, and offer special deals and promotions.
- Security: Detect and prevent fraud, spam, abuse, and infringement. Conduct security investigations and risk assessments.
- Legal compliance: Comply with legal requirements, enforce our policies, respond to claims or disputes, and pursue our legitimate interests.
- With your consent: Any other purpose to which you consent.
We only process your information as necessary to achieve these purposes or as permitted by law. We will not use or share your information for any incompatible or unlawful purpose.
Information Sharing and Disclosure
We do not sell your personal information to third parties for monetary gain. However, we may share your information with third parties to operate our business, deliver services, and advertise online. This includes:
- Service providers: Companies that support our business by providing services such as order fulfillment, payment processing, marketing and advertising, analytics, customer service, website hosting, maintenance, and security.
- Retail and marketplace partners: Partners who sell and distribute our products through online stores, retail outlets, or marketplaces.
- Social media platforms: When you interact with our pages, posts, or ads on social media.
- Advertising partners: Third party advertising networks, analytics providers, and platforms that help us deliver and optimize our online advertising.
- Law enforcement: Government institutions, law enforcement, courts, and other official authorities to comply with legal obligations.
- Business transfers: If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be sold or transferred.
We will not share any other personal data with third parties for their own marketing purposes without your explicit consent.
Data Security
We implement technical and organizational measures designed to protect your information against loss, theft, misuse, unauthorized access, alteration, disclosure, and destruction. These safeguards vary based on the sensitivity of the information. However, no security system is impenetrable. We cannot guarantee the security of our systems 100%.
International Data Transfers
We are headquartered in the United States and have service providers in other countries. Your information may be transferred to, stored, and processed in the United States or other countries where our servers reside or our service providers operate. We take appropriate steps to ensure data is handled according to this privacy policy and European data protection laws when information is transferred internationally.
Data Retention
We only retain your personal information as long as necessary to accomplish the purposes outlined in this policy, unless a longer retention period is required by law. We will delete your information once it is no longer needed.
Your Rights
You have certain rights regarding the personal information we collect about you:
- Access: You can request more information about the data we hold about you and obtain a copy.
- Rectification: If your information is inaccurate or incomplete, you can ask us to correct or supplement it.
- Erasure: You can request we delete certain data from our systems.
- Withdrawal of consent: If we processed your data based on consent, you can withdraw it at any time.
- Restriction of processing: Ask us to stop using your information for certain purposes.
- Object to processing: Object to how we use or share your data in certain situations.
- Data portability: In some cases, we will provide a copy of your data in a machine-readable format.
- Complaints: You can contact us or lodge a complaint with your local supervisory authority.
To exercise these rights, please contact us. We may request additional information to verify your identity and process your request. If you have an account with us, you can also view and modify some of your data through your account settings.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect data, remember your preferences, track user trends, and analyze traffic on our Site. You can control cookies through your browser settings and other tools. However, if you limit cookies and other technologies, it may interfere with our Site’s functionality.
Here is a list of the main tracking technologies we use:
- Cookies: Small text files placed in your browser that store preferences and facilitate various website functions.
- Local storage: Local storage on your browser allows us to store information like login details, shopping cart data, and your preferences.
- Web beacons: Small pixel images or gifs that help us identify your computer and track user activity.
- Embedded scripts: Scripts integrated with our Site code that collect data and track user activity. Common examples include social media pixels/buttons and remarketing tags.
Online Advertising
We partner with third party advertising companies to display relevant ads on our behalf across the internet. These ads are tailored to you based on information collected by us and our partners. We adhere to self-regulatory principles for interest-based advertising and participate in ad choice tools that provide transparency and allow you to opt-out.
Social Media Features
Our website includes social media features like the Facebook Like button. These features may collect information about your IP address and page you are visiting and set cookies to allow them to function properly. Social media features are hosted by the respective platforms (like Facebook) and are governed by their privacy policies.
External Links
Our website includes links to external websites not controlled by us. We are not responsible for the privacy practices of these sites. Please consult their privacy policies for more information.
Children’s Privacy
Our Site is not directed to children under 18. If you become aware that a child has provided us personal information without parental consent, please contact us. If we become aware of any data from a child under 18, we will promptly delete it.
California Privacy Rights
If you are a California resident, California law provides you additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit ccpa.ca.gov.
California’s “Shine the Light” law permits residents of California to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not share personal information with third parties for their direct marketing purposes.
Privacy Policy Changes
This policy may change from time to time. If we make any material changes, we will notify you by email or through a notice on our website homepage. Your continued use of our services means you consent to the updates. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about our privacy policy or information practices, please contact us:
Sergand® Microneedling Pen
Email: [email protected]
Phone: 1-800-123-4567
Last Updated: January 1, 2023
